If you are not 100% satisfied with your purchase, within 90 days from the purchase date, we will fully refund the cost of your order with no questions asked.
For example: if you bought/activated your annual subscription on January 1st, the subscription would be earmarked to end on December 31st. Between January 1st and March 31st, you can ask for a full 100% refund of the whole annual subscription. There would be absolutely no deduction for usage during the first 90 day period.
Beyond the 90-day guarantee period, if you were to request for a refund, the unused portion of your annual subscription fee (minus the current month) would be refunded without any questions asked.
For example: if you bought/activated your annual subscription on January 1st, the subscription would be earmarked to end on December 31st. The first 90-day guarantee period is from January 1st to March 31st – 100% refund as stated above. From April 1st to December 31st, if you were to request for a refund, you shall receive a refund of the unused portion of the annual subscription fee (minus the current month). Expanded: if you make a request for a refund on May 15th, you shall receive a refund for 7 months from June to December. There shall be no refund for the current month of May when the refund was requested.
During the “Demo” period, no refunds would be provided as no money had exchanged hands.
Normally, we shall refund you through the same way you made payment. If you used your PayPal balance, it would be credited back to your PayPal account. If you used a credit or debit card through 2Checkout, Stripe or Payza, usually it would be credited back into the credit or debit card’s account accordingly.
Sometimes, due to PayPal’s or your credit or debit card’s time-sensitive policy stipulations, it may be necessary to just provide you a cash refund back into your PayPal, 2Checkout, Stripe or Payza account.
We shall provide you a refund as quickly as possible to the best of our ability. There is no reason to hold your money longer than necessary. That’s not good business practice!
Usually, it would take about 2 to 4 weeks after approval from our Accounts Department, to credit your refund. During the refund process period, your Printer Guard software would be deactivated.